STORE CREDIT ONLY FOR RETURNS (ACCOUNT CREDIT):

If a Customer has been issued a Return Authorization from a High Plains Ruckus LLC representative in writing, the applicable item(s) must be returned in the same condition as received by the Customer and in the original packaging (as applicable). Items must be returned unworn, unwashed, smoke, deodorant, and perfume free, with tags still attached. High Plains Ruckus, LLC reserves the right to refuse any and all returns if the above requirements are not met.

FINAL SALE AND CLEARANCE ITEMS: Items sold under the following conditions are considered final sale and non-returnable, unless defective, with no exceptions: 

• Holiday Items
• Sale items Marked "FINAL SALE" or "CLEARANCE"
• Any items sold with a discount of 40% (or greater).
• Accessory items and underwear, which include: Socks, Gloves, Swim-wear, Panties/Underwear, Specialty Give-away or Gift Items, and Jewelry.

FREE GIFT WITH PURCHASE:

In the event of a return, if a return equals less than the promotional amount to qualify for the gift, inclusion of the promotional gift with the return is mandatory. Should the Promotional Gift not be returned with the order, or in a used, damaged, or otherwise unusable condition, the value of the Promotional Gift will be deducted from any applicable store credit or refund.

SHIPPING:

High Plains Ruckus LLC is not responsible for lost or stolen packages. Contact the shipping carrier directly for support regarding lost or stolen packages, or to initiate a claim.

Shipping options available are displayed at checkout and rates calculated based on carrier rate schedules. All order values $200.00 USD or higher require signature at delivery to protect customers and HPR from loss or fraudulent claims. Please contact High Plains Ruckus LLC with any questions regarding order completion, and contact the shipping carrier for delivery related questions. 

SHIPPING RETURNS: 

In the event of a Return, the Customer is responsible for the cost of shipping the return item to High Plains Ruckus LLC.

Return shipping is the responsibility of the Customer. High Plains Ruckus LLC does not provide return shipping labels. The Customer is responsible for paying for all shipping costs for returning any item(s). Shipping costs, as applicable, are non-refundable for the original purchase. Written confirmation of the Return Authorization from High Plains Ruckus LLC must be printed and included in the packaging of any authorized returns.

Authorized returns must be sent to High Plains Ruckus LLC at the address provided in the written Return Authorization.

RETURN EVALUATION PROCESS:

Any item(s) sent by a Customer to High Plains Ruckus LLC that are not in compliance with the return policy will not be accepted or evaluated for refund or store credit. In such event, the Customer will be offered in writing the option to forfeit the item(s), or have the item(s) shipped back to them at their expense. The Customer will have 7 calendar days from receipt of this written communication from High Plains Ruckus LLC with their selection of choice or the item will be returned to the Customer and the Customer will be billed for returned shipping costs and a $20 processing fee.

Once a return is received and inspected, a representative will send the Customer a notification via email confirming such receipt and the determination to approve or reject application of a refund or credit. It is High Plains Ruckus LLC's sole determination as to whether or not any returned item(s) meet the criteria of its Return Policy.

If the return is accepted and a refund or credit approved, the Customer's credit will be processed and either a refund or store credit will be issued to the original Customer Account used to place the order. 

EXCHANGES:

High Plains Ruckus LLC will only replace items if they are defective and a replacement is available. If an exchange for a defective item is unavailable, the Customer will be issued a store credit upon High Plains Ruckus LLC's receipt and processing of the defective item.