Customer Care and Store Policies

High Plains Ruckus (“HPR”) is a family-owned small business in Central City, Nebraska. We consider our customers an extension of the HPR family and strive to provide the highest level of customer care and service possible.

 

If you have a question, concern, or issue with an order, please contact us at info@highplainsruckus.com. We are here to help!

Because HPR is a small boutique, our policies are designed to balance excellent customer care with the realities of operating a small family business. Should you have any questions, please review the policies below before placing an order, or email us so that we can be of assistance.

By placing an order with High Plains Ruckus, you acknowledge and agree to the applicable store policies stated below.

High Plains Ruckus LLC is a Nebraska Limited Liability Company. HPR reserves the right to update or amend these policies when reasonably necessary. The policy in effect at the time an order is placed will generally govern that order.

RETURNS & STORE CREDIT

Eligible Returns

Eligible merchandise may be returned for HPR store credit within 14 calendar days of confirmed delivery.

We do not provide refunds to the original form of payment for returns based on fit, preference, sizing, or a change of mind.

HPR does not guarantee direct exchanges. If another size or style is available, customers may use their issued store credit toward that item. If another size or style of the original item(s) is not available, customers may use their in-store credit towards any other item. In-store credits do not expire. 

Before returning any merchandise, customers must contact info@highplainsruckus.com and receive written Return Authorization from an HPR representative.

Do not send merchandise back without prior Return Authorization.

Once a Return Authorization is issued, the return item(s) must be postmarked within 7 calendar days of the authorization date, unless otherwise agreed to by HPR in writing.

Return Condition Requirements

To qualify for store credit, returned merchandise must be received by HPR in new, unused, and resalable condition.

Returned merchandise must be:

  • Unworn and unused

  • Unwashed

  • Unaltered

  • Free of stains, damage, or signs of wear

  • Free of smoke, perfume, cologne, or other odors

  • Free of deodorant, makeup, cosmetics, or tanning-product marks

  • Free of pet hair

  • Returned with all original tags attached

  • Returned with original packaging when reasonably applicable

HPR reserves the right to decline store credit when returned merchandise does not meet these conditions or shows evidence of wear, alteration, misuse, fraud, or abuse of the return process. In the event of declining store credit, the customer will receive photo documentation and written explanation of the reason for the decline from HPR. 

 

Store Credit

Approved returns are issued as HPR store credit only unless the return involves a confirmed defective item or an incorrect item shipped by HPR as described below.

Store credit will be based on the actual merchandise price paid after discounts or promotions, excluding original shipping charges.

Original shipping charges are nonrefundable.

Approved store credit will be issued after the returned merchandise has been received, inspected, and accepted by HPR.

Store credit has no cash value and cannot be redeemed for cash.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

We stand behind the orders we fulfill.

If your order arrives with a defective item, or if HPR shipped an item different from what was ordered, please contact info@highplainsruckus.com as soon as possible after delivery.

We may request photographs or other reasonable information to help us document and evaluate the issue.

Once the issue is confirmed, HPR will provide return instructions and cover reasonable return shipping costs when a return or exchange is necessary.

HPR will first attempt to provide the correct or replacement item when inventory permits.

If an appropriate replacement is unavailable, HPR will work with the customer to provide an appropriate resolution, which may include store credit or a refund to the original form of payment, depending upon the circumstances.

FINAL SALE & NON-RETURNABLE ITEMS

The following merchandise is considered FINAL SALE and is not eligible for return or store credit unless the item is defective or HPR shipped the incorrect merchandise:

  • Items specifically marked FINAL SALE or CLEARANCE

  • Merchandise discounted 40% or more

  • Holiday-specific merchandise

  • Undergarments

  • Swimwear

  • Socks

  • Gloves

  • Gift cards

  • Promotional or giveaway merchandise

  • Jewelry and other designated personal-use accessories

HPR may identify additional merchandise as FINAL SALE on the applicable product page or promotion.

Final-sale status will be disclosed at or before the time of purchase.

RETURN SHIPPING

For eligible fit, preference, sizing, or change-of-mind returns, the customer is responsible for all return shipping costs.

HPR does not provide prepaid return labels for ordinary store-credit returns.

We strongly recommend using a shipping method that provides tracking. HPR cannot issue store credit for a return that is not received.

Original shipping charges are nonrefundable.

Any merchandise returned to HPR without authorization, or sent to an address other than the address provided in the Return Authorization, may be refused or returned to the customer at the customer's expense.

RETURN INSPECTION & PROCESSING

Receipt of a returned package does not automatically guarantee approval for store credit.

All returned merchandise will be inspected to verify compliance with this policy.

Once the inspection is complete, HPR will notify the customer whether the return has been approved or declined.

If approved, store credit will be issued to the customer using the contact information associated with the original order.

If a return does not meet the requirements of this policy, HPR may decline the return. When practical, the customer may be given the option to have declined merchandise shipped back at the customer's expense.

PROMOTIONAL GIFTS WITH PURCHASE

Some HPR promotions may include a free or promotional gift when an order meets a specific purchase requirement.

If merchandise from that order is later returned and the remaining purchase no longer qualifies for the promotional gift, the promotional item must also be returned unused and in its original condition, when applicable.

If the promotional item is not returned, HPR may deduct its stated retail or promotional value from any store credit otherwise due.

SHIPPING & DELIVERY

Current shipping rates and available shipping methods are displayed during checkout.

Most in-stock orders leave our shop within 1–2 business days. Processing may occasionally take longer during holidays, periods of unusually high order volume, severe weather, or other circumstances outside our normal operations.

Tracking information will be provided when your order ships.

Orders totaling $200 or more require a signature upon delivery.

Once an order has entered carrier possession, carrier transit times are outside HPR's direct control. HPR cannot guarantee a carrier's delivery date.

If a package appears delayed or lost in transit, please contact the carrier using the tracking information provided. You are also welcome to contact HPR, and we will assist with available tracking information or documentation that may be needed for a carrier inquiry.

PACKAGES MARKED DELIVERED

If carrier tracking shows a package as delivered but you cannot locate it, please first:

  • Check the delivery area carefully
  • Check with household members or neighbors when appropriate
  • Verify the shipping address on your order
  • Contact the shipping carrier regarding the delivery scan

Please also notify HPR if assistance is needed with tracking information or documentation.

While HPR cannot guarantee the security of a package after a carrier confirms delivery to the address provided by the customer, we will make reasonable efforts to assist with available information.

ORDER INFORMATION & ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact HPR immediately if you discover an error in your shipping information.

We will make reasonable efforts to correct an order before fulfillment, but we cannot guarantee that an address, order, or shipment can be changed once fulfillment or carrier processing has begun.

QUESTIONS OR CONCERNS?

We appreciate your business and want you to have a positive experience with High Plains Ruckus.

If you have questions regarding an order, product, return, or any of the policies above, please contact:

High Plains Ruckus LLC
Central City, Nebraska
info@highplainsruckus.com